Résumé

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PROFESSIONAL EXPERTISE

ADDIE
Instructional design
Curriculum development
Adult learning
Needs analysis
Technical writing/documentation
Competency-based instruction
Certification programs		 Instructor-led training
Training videos
e-Learning
Mobile learning
SCORM
Project management
Client and vendor management
Executive leadership

PROFESSIONAL EXPERIENCE

American Hotel & Lodging Educational Institute, Orlando, FL, 1997-present
Vice President, Research & Development, Jan. 2007-present

  • Direct AHLEI strategy for industry product development and lifecycle.
  • Oversee development of all “off the shelf” and customized industry training and certification programs.
  • Oversee development of international training programs including products for hospitality markets in India, China, Egypt, and the Caribbean.
  • Consult with and write proposals for custom client training projects with major hospitality brands.
  • Recruit industry subject matter experts to advise on program content.
  • Conduct industry research to identify training needs, business issues, and trends.
  • Ensure quality, effectiveness, and instructional integrity of all training programs.
  • Evaluate business partnership opportunities.
  • Steer AHLEI’s Training & Education Advisory Council, composed of lodging industry senior training executives.
  • Represent AHLEI at various client and industry events.

Director, Research & Development, Sept. 2005-Jan. 2007
Director, Instructional Design, Jan. 2001-Sept. 2005
Training Development Manager, July 1999-Jan. 2001
Instructional Designer/Consultant, July 1997-July 1999

Miller Enterprises, Inc., Crescent City, FL
Instructional Development Coordinator, June 1994-July 1997

  • Performed all aspects of training development, including needs/task analysis, design and development of all paper-based and computer-based training materials and user manuals, and implementation and evaluation of training programs.
  • Developed all portions of custom multimedia computer-based training (CBT), including graphical user interface standards.
  • Applied knowledge of instructional design principles to develop high quality, instructionally sound lessons.
  • Produced appropriate media elements, including graphics, video, audio, and animation.
  • Managed all aspects of CBT implementation, delivery, evaluation, and ongoing support and technical assistance.

EER Systems, Orlando, FL
Instructional Developer/Intern, Jan. 1994-June 1994

  • Created lesson storyboards for Department of Defense Satellite Communications Systems (DSCS) equipment simulators and interactive multimedia training in accordance with established standards and conventions.
  • Performed Beta testing on proprietary CBT authoring tool and worked with programmers to ensure that detected flaws were isolated and corrected.
  • Trained coworkers in the use of proprietary CBT authoring tool.

Institute for Simulation and Training, Orlando, FL
Research Assistant/Intern, May 1993-Dec. 1993

  • Conceptualized and designed sample curriculum and computer interface for the Florida Department of Education’s SchoolYear 2000 educational initiative.
  • Developed a computer-based simulation using multimedia authoring software to demonstrate student/computer interface for SchoolYear 2000.
  • Trained representatives of Florida’s Department of Education in the use of the SchoolYear 2000 computer simulation.

COMPUTER EXPERIENCE

Extensive experience with Microsoft products (Word, Excel, PowerPoint, Project, Visio), Adobe products (InDesign, Captivate, Acrobat Pro), Lectora, Camtasia, SnagIt, Audacity, SurveyMonkey, Centra, WebEx, iLinc, various LMS platforms, and other assorted software and multimedia utilities.

EDUCATION

University of Central Florida, Orlando, FL
Completed all required coursework toward MS in Industrial/Organizational Psychology 1992-1994. GPA: 4.0.

Tufts University, Medford, MA
BS in Psychology awarded May 1992.

PROFESSIONAL AFFILIATIONS

  • ASTD (American Society for Training & Development)
  • CHART (Council of Hotel & Restaurant Trainers)
  • The eLearning Guild

CERTIFICATIONS

  • CHT (Certified Hospitality Trainer)
  • CMHS (Certified Master Hotel Supplier)
  • CGSP (Certified Guest Service Professional)

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